Thank you for choosing CeylonTourist.com for your travel needs. This Returns and Refunds Policy explains the terms and conditions regarding cancellations, changes, and refunds for our tours and holiday packages. Please read this policy carefully before making a booking.  

1. Cancellation and Refund Requests:
1.1 Cancellation by the Customer: If you need to cancel your booking, you must notify us in writing or by email. The cancellation request will be effective from the date of receipt. The cancellation policy and any applicable fees or refunds will be specified in your booking confirmation.
1.2 Refunds: The refund amount will depend on the cancellation policy associated with your booking. Refunds, if applicable, will be processed in the original form of payment used for the booking. Please note that certain tours and packages may have non-refundable components, and refunds may be subject to deductions for administrative fees, non-recoverable costs, and cancellation charges imposed by third-party suppliers.

2. Changes and Modifications:
2.1 Changes by the Customer: If you wish to make changes to your booking, such as date changes, tour itinerary modifications, or a change in the number of participants, please contact us as soon as possible. We will make every effort to accommodate your request, subject to availability and any applicable fees or charges.
2.2 Changes by CeylonTourist: In the unlikely event that we need to make changes to your booked tour or package, such as itinerary modifications or a change in accommodation, we will inform you as soon as possible. We will provide alternative options of equal or greater value, and if you are not satisfied with the alternative, you may be entitled to a refund as per the applicable cancellation policy.

3. Non-Utilization of Services:
3.1 No Refunds for Unused Services: No refunds or compensation will be provided for any portion of the tour or package that you do not utilize, including accommodations, meals, activities, or transportation, for any reason whatsoever.

4. Force Majeure:
4.1 Force Majeure Events: In the event of unforeseen circumstances beyond our control, such as natural disasters, acts of war, political unrest, or any other force majeure event, CeylonTourist reserves the right to modify, reschedule, or cancel the affected tour or package. In such cases, we will provide alternative options or offer a refund, at our discretion, after deducting any non-recoverable costs incurred.

5. Communication and Notification:
5.1 Communication Channels: All cancellation, refund, and modification requests must be communicated to us in writing or by email. We recommend retaining a record of all communication for future reference.
5.2 Timely Notification: To ensure timely processing of your request, please notify us as soon as possible regarding any cancellations, changes, or refund requests.

6. Contact Us:
6.1 If you have any questions or need assistance regarding our Returns and Refunds Policy, please contact us at the provided contact information on our website. We will be happy to assist you.
Please note that by making a booking with CeylonTourist.com, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy.